GROUND TRANSPORTATION PRIVACY NOTICE
Last Updated: June 26, 2023
This Ground Transportation Privacy Notice (“Notice”) describes how Amazon.com and its affiliates[1] (collectively "Amazon") collect and process your personal information in connection with the pick-up, transportation, delivery, and related services you or your Transportation Company provide to Amazon (the “Services”).
In this Notice, “Transportation Company” means any third party that employs or otherwise engages you to assist in providing the Services. Examples include Delivery Service Partners (DSPs), Amazon Freight Partners (AFPs), and carriers operating in the Relay Program. If you are not employed or otherwise engaged by a third party to assist in providing the Services, references to a Transportation Company do not apply to you.
If you are performing Services as an Amazon employee, this Notice does not cover how we collect and process your personal information; please refer to the privacy notice applicable to your employment instead.
If you are using an Amazon account for purposes other than providing the Services, such as to shop in Amazon stores, the Amazon Privacy Notice will apply unless stated otherwise.
Sections
If the Services you provide consist of the delivery of items to shippers, delivery recipients, or other customers, the Amazon entity that is the controller of your personal information processed according to this Notice will depend on the country you provide Services in – please click here for a list. In addition, that Amazon entity is a joint controller together with your Transportation Company, if applicable, for certain data processing activities described in this Notice, for example activities relating to road-safety devices and applications. To contact the controller with any questions about this Notice, e-mail us at transportation-privacy@amazon.com.
If the Services you provide consist of the transport of items from a pick-up location to a warehouse such as a sort center or a delivery station, or transport of trailers within Amazon yards (i.e. shunting services), Amazon EU S.à r.l., located at 38 avenue John F. Kennedy, Luxembourg, 1855, Luxembourg, is the controller of your personal information processed according to this Notice. In addition, Amazon EU S.à r.l. is a joint controller together with your Transportation Company, if applicable, for certain data processing activities described in this Notice, for example activities relating to road-safety devices and applications. To contact Amazon EU S.à r.l. with any questions about this Notice, e-mail us at transportation-privacy@amazon.com.
What personal information about me does Amazon collect?
Here are the types of personal information we collect:
- Information you give us: We receive and store any information you provide to us in connection with the Services. Click here to see examples of information you may provide to us.
- Information related to your visits to Amazon Sites: We collect and store certain types of information when you visit Amazon locations in connection with the Services (“Amazon Sites”). Click here to see examples of information we collect.
- Information provided by your Transportation Company: Your Transportation Company or its service providers may provide documents or other information to us that include your personal information for the provision, administration, or audit of the Services. See examples of information collected here.
- Information automatically collected by Amazon Transportation Technology: We’ll automatically collect and store certain types of information through Amazon Transportation Technology, including any time you are logged into or using Amazon Transportation Technology. “Amazon Transportation Technology” means any applications we ask you to use in order to perform the Services (including the Amazon application used to provide the Services, referred to as the “Amazon Transportation App”) and any devices Amazon provides or asks your Transportation Company or another third party to provide to you in connection with the Services, including devices installed in the vehicle you operate or trailers and other equipment you may haul. Amazon Transportation Technology may include applications or devices that are developed or managed by a third party (“Technology Partner”).
Examples of information we collect include route data and the following:
- Usage: We collect data related to the use or operation of Amazon Transportation Technology, such as when a device is in use, application usage and interaction history, any errors or event failures, security and access logs, and connectivity data.
- Location data: We collect and store your location and movement data, which may include GPS data, distance travelled, latitude and longitude coordinates, timestamps, and the location and movement of the vehicle you operate or trailers and other equipment you may haul.
- Camera Technology: If you provide Services through a DSP or AFP, Amazon or companies that partner with Amazon may install safety camera systems or other camera-based technologies in the vehicles provided to you in connection with the Services (“Camera Technology”). Click here for additional information about the use of Camera Technology in your location.
Click here to see additional examples of information we collect.
- Information from other sources: We may receive and store information about you from other sources, including from Technology Partners, service providers, shippers, customers and other delivery recipients, and government authorities such as law enforcement or local councils enforcing speeding or parking fines or investigating accidents. Click here to see examples of information we receive. Our use and sharing of information we receive from a third party is covered by this Notice, but the third party’s practices are covered by its own privacy notice.
For what purposes does Amazon process my personal information?
We process your personal information to help ensure your safety and the safety of others, to facilitate and improve the Services, to develop and improve products and services for our customers, to comply with legal obligations, and to protect Amazon, you, and others.
These purposes include:
- Confirming your identity and eligibility to provide Services: We process your personal information to verify your identity and to confirm your eligibility to perform the Services in accordance with the requirements and service standards shared with you or your Transportation Company.
- Supporting your safety and the safety of others: We process your personal information to support safety programs and in circumstances where your safety or the safety of others may be at risk. To do this effectively, we may need to process your geolocation when you are at an Amazon Site or when you are on the road performing Services. We may also process data relating to your compliance with health and safety rules or standards to improve safety.
- Managing our contractual relationship with you or your Transportation Company: We process your personal information to coordinate, manage, and audit the provision of the Services by you or your Transportation Company. We do this to ensure compliance with contractual obligations, policies, and service standards.
- Providing support to you, your Transportation Company, shippers, our customers, and other delivery recipients: We process your personal information to provide support to you, your Transportation Company, shippers, our customers, and other delivery recipients to ensure the effective completion of the Services. This includes to plan routes and track delivery or shipment progress, to manage contacts from you, your Transportation Company, shippers, our customers, and other delivery recipients, to communicate with you via different channels (e.g., by phone, SMS, in app communications, or email), and to manage or enhance our customers’ experience.
- Developing and improving products and services for you, your Transportation Company, and our customers: We process your personal information to develop, maintain, operate, and improve products and services that we offer you, your Transportation Company, and our customers. For example, we may process your personal information to improve mapping and routing systems, logistics planning, or alert accuracy of in-vehicle safety devices or apps. We also process surveys and other feedback mechanisms to improve our services and the delivery experience.
- Identifying and addressing fraud, theft, and other incidents: We process personal information to detect, investigate, resolve, or report (as appropriate) any fraud, theft, or other wrongdoing or incidents, including missing parcels or freight, accidents, and other on-road incidents.
- Complying with legal obligations and protecting Amazon, you, and others: In certain cases, we collect and process your personal information to comply with the law. For instance, we may process or share data related to your compliance with health and safety standards or requirements for operating regulated commercial vehicles. We may also process your personal information to enforce or apply our contract with you or your Transportation Company, or to protect the rights or property of Amazon, you or your Transportation Company, our customers, or others. For example, we may process some of your personal information to support insurance claims or other disputes.
- Purposes for which we seek your consent: We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.
Does Amazon share my personal information?
We share your personal information only as described below and with Amazon.com and its affiliates that are either subject to this Notice or follow practices at least as protective as those described in this Notice.
- Your Transportation Company: We may share some of your personal information with your Transportation Company, including your location, the parcels or freight assigned to you, the status of your progress, accidents or other incidents in which you may be involved, and your compliance with health and safety rules or standards. Your Transportation Company may process this information to support its programs and operations, including for safety purposes and to confirm your eligibility to perform the Services, for employment purposes (if applicable), for incident investigations, or as needed in the course of providing the Services.
- Third-party service providers: We may share your personal information with third parties who provide services to us or to your Transportation Company, such as the Technology Partners that install or manage the Amazon Transportation Technology you use, shippers in order to facilitate your check-in at third-party sites, survey companies, or where legally permissible, background check service providers. These third-party service providers have access to personal information needed to perform their functions, but may not process it for other purposes except with your consent or as permitted or required by law. Further, they must process the personal information in accordance with this Notice and as permitted by applicable data protection laws.
- Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, relevant business data (which may include your personal information) is generally one of the transferred business assets but remains subject to the promises made in any pre-existing privacy notice (unless you consent otherwise).
- Shippers, customers, and delivery recipients: We may share some personal information, such as your first name, photo, and location data, with shippers, customers, or other delivery recipients when you are providing Services to protect your safety and the safety of others, to enable shippers, customers, or other delivery recipients to see the status and location of their shipment or delivery, and to improve the shipping or delivery experience.
- Complying with legal obligations and protection of Amazon, you, and others: We may share your personal information when we believe it is appropriate to comply with the law, to enforce or apply our contract with you or your Transportation Company, or to protect the rights, property, or safety of Amazon, you or your Transportation Company, our customers, or others. For example, we may release some of your personal information for insurance claims, law enforcement requests, or in connection with investigations or legal proceedings.
- Upon your request or authorization: We may share some of your personal information with other parties when you request or authorize us to do so.
Does Amazon transfer my personal information outside of the country in which I provide Services?
Transfers out of EU or UK. We may transfer your personal information to countries outside the country or region where you perform Services, for example, when we or one of our service providers works with employees or equipment in other countries. Whenever we transfer personal information to countries outside of the European Economic Area or the UK, we ensure that the information is transferred in accordance with this Notice and as permitted by the applicable laws on data protection. We rely on European Commission adequacy decisions or use contracts with standard safeguards published by the European Commission (you can e-mail us at the contact details listed under “Controllers of Personal Information” for a copy of these) and similar measures under UK laws for such transfers.
How secure is information about me?
We design our systems with your security and privacy in mind.
- We work to protect the security of your personal information during transmission by using encryption protocols and software.
- We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
- It is important for you to protect against unauthorized access to your log-in, password, and to the Amazon Transportation Technology. Be sure to use strong passwords and to sign off when you finish using a shared device or are no longer providing Services, when applicable.
How long does Amazon keep my personal information?
We keep your personal information for as long as we need it to fulfill the purposes described in this Notice, or, as may be permitted or required by law such as for tax, accounting, or claims management purposes, or as otherwise communicated to you.
What rights and choices do I have about my personal information?
If you have any questions or objection as to how we collect and process your personal information, please contact us at the contact details listed under “Controllers of Personal Information”.
- You can choose not to provide certain information but then you may not be eligible to perform the Services or take advantage of services Amazon may offer you in connection with the Services.
- You may also receive promotional or marketing emails or other communications that are related to the Services you provide. You can opt-out of receiving promotional emails or communications anytime via the applicable unsubscribe link.
In addition, subject to applicable law, you have the right to request access to, correction, and deletion of your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. If you wish to do any of these things, please contact us at the contact details listed under “Controllers of Personal Information”.
EU General Data Protection Regulation and UK Data Protection Laws - Legal Basis
The EU General Data Protection Regulation and UK data protection laws require a legal basis for our processing of personal information. Our basis varies depending on the specific purpose for which we process personal information. We use:
- Your consent when we ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.
- Performance of a contract when we exercise our rights or carry out our obligations under our contract with you for the Services, or communicate with you about them. This includes when we process your personal information to process payments for your services or communicate with your Transportation Company about your location and route status.
- Our legitimate business interests and the interests of you and our customers, including when we exercise our rights or carry out our obligations under our contract with your Transportation Company for the Services as detailed under “Performance of a contract”; when we improve the Services; when we detect and prevent fraud, theft and abuse in order to protect the interests and security of our customers, ourselves, or others; when we process your geolocation and route data to communicate it to shippers, delivery recipients, or other customers or to locate you in the event of an emergency, to plan delivery routes, provide delivery support, track delivery and shipping progress; when we process data related to your compliance with road safety and health & safety rules and standards; when we communicate with you via phone, SMS, chat for assistance when you provide Services .
- Compliance with a legal obligation when we process your personal information in order to comply with laws or to verify or prove that we have done so. This may include processing or sharing data related to your compliance with health and safety standards, regulations and your handling of Amazon customer data in order for us to comply our legal obligations.
- These and other legal bases depending on the purpose for which we process personal information.
If you have any questions or concerns about your privacy at Amazon in relation to the Services, please contact us at transportation-privacy@amazon.com with a thorough description and we will answer your questions or try to resolve the issue for you. Depending on where you live, you may also be able to file a complaint with your local data protection authority. Further, the data protection officer for the above-mentioned data controller can be contacted at eu-privacy@amazon.com.
Our business changes constantly and this Notice will change also. You should review this Notice frequently to see recent changes. Unless stated otherwise, our current Notice applies to all information that we have about you in connection with the Services. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of your personal information collected in the past without your consent.
Examples of Information Collected:
Information you give us. You provide information to us when you:
- Onboard or register to provide Services, including when you create an account and provide information in the Amazon Transportation App(s);
- Answer in app questions, surveys, or provide other feedback to Amazon; and
- Communicate and interact with Amazon personnel, including Amazon support services. We may record phone calls you make to support services, including when you call an Amazon emergency or operations helpline.
As a result of the above actions, you might supply us with information such as: Your name, phone number, email address, home address, date of birth, drivers’ license and photo ID, national identification number, photos, vehicle information, login credentials, information that we use for payment purposes, feedback on routing and the delivery experience, and information regarding on-road accidents or other incidents.
Information from Amazon Transportation Technology. Examples of information we may collect and analyze through Amazon Transportation Technology include:
- Route data, including when you pick up and deliver parcels or freight and your progress through delivery/shipment routes, activity classification (e.g. walking, driving), and data collected through device sensors such as position and movement;
- Location data, including information about your geolocation and movement, and the device operating the Amazon Transportation App(s) as required for location-based services;
- Vehicle operation and vehicle health information, including telematics data such as location of the vehicle or trailer/container, distance driven, speed, fuel usage or battery consumption, vehicle orientation, and operation of driver assistance technologies;
- Road safety data, including driving behavior (e.g. harsh braking, cornering, acceleration, speeding), potential traffic violations, seatbelt use, and information related to accidents and other on-road incidents. Where both Amazon and your Transportation Company access this safety data, we will together be controllers of this information. We make reasonable efforts to ensure that we or your Transportation Company can associate your identity with this information only where there is a legal obligation to do so and in limited cases aimed at ensuring your safety; and
- Metrics such as your rate of successful or on time deliveries to enable us to manage your or your Transportation Company’s compliance with agreed service standards.
We may also use device identifiers, cookies, and other technologies on devices, applications, web pages, and other Amazon Transportation Technologies to collect browsing, usage, or other technical information in order to enhance your user experience, and understand how drivers and Transportation Companies use Amazon Transportation Technologies so we can make improvements. Where we use such technologies for an Amazon Transportation Technology, we will provide more details in a specific cookie notice, and enable you to manage your settings in the context of the user interface of that Amazon Transportation Technology.
Information from your visits to Amazon Sites. Examples of information we collect and analyze when you visit Amazon Sites include:
- What time you arrive at and leave an Amazon Site, for example, when collecting parcels or returning any undelivered parcels;
- CCTV or other video footage, including footage from trailers or other equipment provided to you at Amazon Sites; and
- Data from automatic license plate readers.
Information from your Transportation Company. Examples of information we may receive from your Transportation Company or its service providers, where permissible by local laws, include:
- Information or documents provided by you to your Transportation Company, including work permits, registration with health insurance providers, your residence permit, your declaration that you are medically fit to perform the Services, and your national identification number;
- Personnel administration data, including confirmation of completed safety trainings, pay slips, attendance data, your employment contract or contract for services; and
- Information regarding whether you passed a background check, including a criminal check, and the results of drug or alcohol screening.
Information from other sources. Examples of information we may receive from other sources include:
- Amazon customer surveys, feedback, and complaints;
- Results of surveys conducted by third parties on our behalf;
- Information, including video recordings, from research studies conducted to develop or improve safety programs, products, and services, including video recordings;
- Information on accidents and alleged traffic and parking violations;
- Information regarding whether you passed a background check, including a criminal check, and the results of drug or alcohol screening.
CAMERA TECHNOLOGY NOTICE
This Camera Technology Notice supplements the Ground Transportation Privacy Notice and describes how we collect and process personal information from Camera Technology used when you are providing Services through a DSP or AFP.
What personal information may the Camera Technology collect?
- Driver identification information, such as full name and photo.
- Video recordings of the vehicle interior (including occupants of the driver and passenger seats) and external views including to the front, right, left, and the rear of the vehicle. Video recordings are automatically captured while the vehicle is on and for a short period of time after the vehicle is turned off. If the vehicle is turned on but the vehicle has not moved for a certain amount of time, video camera recordings of the cab interior are automatically turned off. This footage may be uploaded from the Camera Technology to secure servers in the following circumstances:
- When you tell the camera to record and upload, if this feature is available (for example, you may choose to upload video footage manually to document safety concerns or delivery issues);
- When the camera detects an accident or potential safety incident, such as a failure to stop at a stop sign or at a red light, unsafe following distance, speeding, distracted driving (e.g. using a handheld device while operating the vehicle), or an emergency braking event;
- When information useful to improve maps and routing is detected; and
- If still available, when Amazon or your Transportation Company requests it in compliance with applicable law, such as when the footage could be useful in connection with an investigation. Footage that is not uploaded remains encrypted and is automatically overwritten so that there is never more than a limited amount of footage stored on the Camera Technology.
Neither Amazon nor your Transportation Company will access footage of the cab interior, except when you initiate recording or to the extent required by Amazon or its Technology Partners to verify the accuracy of in-vehicle alerts, or as otherwise permitted under applicable law.
- Information related to your operation of the vehicle including:
- Vehicle location and movements, such as distance driven, speed, acceleration, braking, turns, or following distance;
- Contextual factors outside the vehicle, such as traffic lights and traffic signs, proximity to other vehicles, or whether the vehicle is in a construction or school zone;
- Potential traffic violations, such as speeding, seatbelt non-compliance, or failure to stop at a stop sign; and
- Potentially unsafe driving behaviors, such as distracted or drowsy driving
How may Amazon and your Transportation Company process the personal information collected?
We process your personal information for the purposes noted in the Ground Transportation Privacy Notice, including:
- To promote your safety, and the safety of Amazon personnel and others, including by providing real-time in-vehicle alerts when potentially unsafe conditions or behavior are detected, and to support advanced safety features and driver assistance technologies.
- To manage Amazon’s contractual relationship with you or your Transportation Company, including assessing your or your Transportation Company’s compliance with Amazon policies and service standards.
- To support safety programs and operations, such as to generate safety reports that your Transportation Company can use to recognize positive and safe driving practices or to provide feedback and training regarding proper road safety conduct.
- To investigate accidents or other incidents, to support insurance claims or disputes, or to support legal proceedings.
- To troubleshoot and improve Amazon’s services, the delivery experience, or the Amazon Transportation Technology, including to improve the accuracy of mapping, routing, and navigation data or to verify and improve the accuracy and precision of event detection capabilities and in-vehicle alerts.
Who will have access to your personal information from Camera Technology?
- Your Transportation Company. Your personal information may be made available to your Transportation Company, including through a secure portal hosted by us or the relevant Technology Partner. Your Transportation Company may use this information to support its safety programs and operations, for employment purposes (if applicable), for incident investigations, or as needed in the course of providing the Services.
- Amazon personnel and group companies. We may make your personal information available to designated Amazon personnel, including those who are responsible for the safety of drivers, investigation of accidents and on-road incidents, and the accuracy of in-vehicle alerts. Your personal information may also be disclosed by Amazon to other Amazon affiliates on a need-to-know basis or where such entities otherwise have lawful access to your personal information. All Amazon entities we share your information with are either subject to this Camera Technology Notice or follow practices that are at least as protective as those described in this Camera Technology Notice.
- Third-party service providers. Third-party service providers are permitted to access, process, and retain your personal information only for the purpose of providing services to Amazon or to your Transportation Company or to improve services provided to Amazon or to your Transportation Company as described in this Camera Technology Notice and only in a manner consistent with this Camera Technology Notice. Our Technology Partners provide safeguards that meet Amazon standards regarding the confidentiality and security of your personal information. For example, they must comply with our data security standards, data protection laws, and international transfer restrictions, may only have access to personal information needed to perform their functions and may not process it for other purposes than providing the agreed services.
- Insurers, authorities, opposing parties, and professional advisors. Under appropriate circumstances, such as insurance claims, disputes, investigations, or legal proceedings, your personal information may be disclosed to insurers, courts, governmental or administrative authorities, opposing parties, professional advisors, or as otherwise permitted under applicable laws.
Amazon does not otherwise share personal information collected from Camera Technology with any third parties and does not sell such personal information.
Please refer to the Ground Transportation Privacy Notice for additional information, including how your personal information is secured, how to exercise your rights under applicable laws, and who to contact with privacy questions or concerns.
Data controllers for Services consisting of the delivery of items to shippers, delivery recipients, or other customers (Europe)
Country in which you provide Services/are employed | Controller |
UK | Amazon UK Services Limited, located at 1 Principal Place, Worship Street, London, EC2A 2FA, UK |
IE | Amazon Ireland Support Services Limited, located at Unit 27, 6400 Cork Airport Business Park, Kinsale Road, Cork, Ireland |
FR | Amazon France Transport SAS, located at 67 boulevard du Général Leclerc, Clichy, 92110, France |
IT | Amazon Italia Transport S.R.L., located at Viale Monte Grappa 3/5, Milano, 20124, Italy |
ES | Amazon Road Transport Spain, S.L.U., located at Calle Ramirez de Prado, Num. 5, Madrid, 28045, Spain |
DE | Amazon Deutschland Transport GmbH, located at Marcel-Breuer-Str. 12, Muenchen, 80807, Germany or, if different, the entity you or your Transportation Company contracted with to provide Services |
AT | Amazon Transport Austria GmbH, located at Julius Raab-Str. 26, Grossebersdorf, 2203, Austria |
BE | Amazon Transport Belgium S.R.L., located at Avenue des Arts 27, Brussels, 1040, Belgium |
NL | Amazon Transport (Netherlands) B.V., located at Johanna Westerdijkplein 1, 's-Gravenhage, 2521 EN, Netherlands |
[1] The Amazon entities identified below
