Last Updated: 5 October 2018
Welcome to Amazon Relay. Amazon EU Société à responsabilité limitée and/or its affiliates (“Amazon”) provide website features and other products and services to you when you visit relay.amazon.com, use Amazon products or services, use Amazon applications for mobile, or use software provided by Amazon in connection with any of the foregoing (collectively, “Amazon Services”). Amazon provides the Amazon Services subject to the following conditions of use (these “Conditions of Use”). By using the Amazon Services, you agree to these Conditions of Use. Please read them carefully. In addition, when you provide any services to or on behalf of Amazon, you also will be subject to terms of service or other applicable agreements governing those services (the “Agreement”).
Please review our Privacy Notice below, which also governs your use of Amazon Services, to understand our practices.
When you use Amazon Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails texts, mobile push notices, or notices and messages on this site or through other Amazon Services, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included in or made available through any Amazon Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Amazon or its content suppliers and protected by Luxembourg and international copyright laws. The compilation of all content included in or made available through any Amazon Service is the exclusive property of Amazon and protected by Luxembourg and international copyright laws.
Click here to see a non-exhaustive list of Amazon trademarks. In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Amazon Service are trademarks or trade dress of Amazon. Amazon’s trademarks and trade dress may not be used in connection with any product or service that is not Amazon’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Amazon. All other trademarks not owned by Amazon that appear in any Amazon Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Amazon.
One or more patents owned by Amazon may apply to the Amazon Services and to the features and services accessible via the Amazon Services. Portions of the Amazon Services may operate under license of one or more patents. Click here to see a non-exhaustive list of applicable Amazon patents and applicable licensed patents.
LICENSE AND ACCESS
Subject to your compliance with these Conditions of Use, Amazon or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicenseable license to access and make use of the Amazon Services for the sole and exclusive purpose for which the applicable Amazon Services were designed. This license does not include any resale or commercial use of any Amazon Service or its contents; any derivative use of any Amazon Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use are reserved and retained by Amazon or its licensors, suppliers, publishers, rightsholders, or other content providers. No Amazon Service, nor any part of any Amazon Service may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose other than those expressly contemplated under these Conditions of Use without the express written consent of Amazon. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Amazon without express written consent. You may not use any meta tags or any other “hidden text” utilizing Amazon’s name or trademarks without the express written consent of Amazon. You may not misuse the Amazon Services. You may use the Amazon Services only as permitted by law. The licenses granted by Amazon terminate if you do not comply with these Conditions of Use.
You may need your own Amazon.com account to use certain Amazon Services, and you may be required to be logged in to the account and have a valid method to receive payment associated with it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. Amazon reserves the right to refuse service, terminate accounts, terminate your rights to use Amazon Services, remove or edit content in its sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
To the extent such functionality is present, authorized users may post reviews, comments and other content, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Amazon reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Amazon a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Amazon and sublicensees the right to use the name that you submit in connection with such content, if they choose.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate these Conditions of Use and will not cause injury to any person or entity; and that you will indemnify Amazon for all claims resulting from content you supply. Amazon has the right but not the obligation to monitor and edit or remove any activity or content. Amazon takes no responsibility and assumes no liability for any content posted by you or any third party.
Amazon respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement below.
When you use apps created by Amazon, you may grant certain permissions to us for your device. Most mobile devices provide you with information about these permissions. To learn more about these permissions, click here.
SANCTIONS AND EXPORT POLICY
You may not use any Amazon Service if you are subject to sanctions or otherwise designated on any list of prohibited or restricted parties or owned or controlled by such a party, including but not limited to the lists maintained by the United Nations Security Council, the European Union or its member states, or by any government authority in the country where you are using Amazon Services. You must comply with all applicable export and re-export restrictions that may apply to goods, software (including Amazon Software), technology, and services.
We may provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals (including the content of their Web sites). Amazon does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THE AMAZON SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE AMAZON SERVICES ARE PROVIDED BY AMAZON ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. AMAZON MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE AMAZON SERVICES OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE AMAZON SERVICES, UNLESS OTHERWISE SPECIFIED IN THE AGREEMENT. YOU EXPRESSLY AGREE THAT YOUR USE OF THE AMAZON SERVICES IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY LAW, AMAZON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AMAZON DOES NOT WARRANT THAT THE AMAZON SERVICES; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE AMAZON SERVICES; AMAZON’S SERVERS; OR ELECTRONIC COMMUNICATIONS SENT FROM AMAZON ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY AMAZON SERVICE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
You irrevocably submit to the exclusive jurisdiction and venue of the judicial District of Luxembourg City with respect to any dispute or claim relating in any way to your use of any Amazon Service.
By using any Amazon Service, you agree that the laws of Grand Duchy of Luxembourg, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Amazon.
MODIFICATION AND SEVERABILITY
We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions is deemed invalid, void or for any reason unenforceable, that condition is deemed severable and will not affect the validity and enforceability of any remaining condition.
Amazon EU SARL,
Société à responsabilité limitée,
5 Rue Plaetis - L-2338, Luxembourg.
ADDITIONAL AMAZON SOFTWARE TERMS
The following terms (“Software Terms”) apply to any software (including any updates or upgrades to the software) and any related documentation we make available to you in connection with Amazon Services (the "Amazon Software").
NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT
If you believe that your work has been copied in a way that constitutes copyright infringement, please submit your complaint using our online form. We respond quickly to the concerns of rights owners about any alleged infringement. If you prefer to submit a report in writing, please provide us with this information:
- A physical signature of the person authorized to act on behalf of the owner of the copyright interest;
- A description of the copyrighted work that you claim has been infringed upon;
- A description of where the material that you claim is infringing is located on the site;
- Your address, telephone number, and e-mail address;
- A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Amazon’s Copyright Agent for notice of claims of copyright infringement on this site can be reached as follows:
Amazon.com Legal Department
P.O. Box 81226
Seattle, WA 98108
phone: (206) 266-4064
fax: (206) 266-7010
Amazon.com Legal Department
2021 7th Avenue
Seattle, WA 98121
Please note that this procedure is exclusively for notifying Amazon that your copyrighted material has been infringed.
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how we collect and process your personal information through the Relay mobile application (“Relay Services”). By using the Relay mobile application, you are accepting the practices described in this Privacy Notice.
CONTROLLERS OF PERSONAL INFORMATION
Amazon EU Société à responsabilité limitée of Rue Plaetis L-2338, Luxembourg (“Amazon EU”) is the data controller of personal information collected and processed through Relay Services.
WHAT PERSONAL INFORMATION ABOUT CUSTOMERS DOES AMAZON EU COLLECT?
Amazon EU receives and stores any information you enter on our Relay mobile application, while providing transportation services, and through other interactions and communications you have with us or our Relay mobile application. The Relay mobile application may provide Amazon EU with data about your use of the Relay mobile application, your geo-location and related tracking data, and other personally identifiable information. For example, the Relay mobile application may allow Amazon EU to see:-
FOR WHAT PURPOSES DOES AMAZON EU PROCESS YOUR PERSONAL INFORMATION?
Amazon EU may use any such information in connection with the performance of the transportation services you provide, for example:-
WHAT ABOUT COOKIES?
You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. If you disable all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.
DOES AMAZON EU SHARE YOUR PERSONAL INFORMATION?
Amazon EU shares your information only as described below and with Amazon.com, Inc. and the subsidiaries that Amazon.com, Inc. controls that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.
HOW SECURE IS INFORMATION ABOUT ME?
We design our systems and devices with your security and privacy in mind.
WHAT INFORMATION CAN I ACCESS?
You can access your information, including your name, contact details and profile information in the "Your Profile" section of the Relay mobile application. You can update your information through the “Your Profile” section of the Relay mobile application. When you update information, we usually keep a copy of the previous version for our records.
In addition, subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. If you wish to do any of these things, you can do by sending us an e-mail to: email@example.com.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
We keep your personal information to enable your continued use of Relay Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you.
CONTACTS, NOTICES & REVISIONS
If you have any concern about privacy at Amazon EU or want to contact one of our data controllers, you can do by sending us an e-mail to: firstname.lastname@example.org. Please provide us with a thorough description and we will try to resolve the issue for you. Further, the data protection officer for the above mentioned data controller can be contacted at email@example.com. You can file a complaint with our principal supervisory authority, the Commission Nationale pour la Protection des Données in Luxembourg www.cnpd.lu, or with a local authority.
Our business changes constantly and our Privacy Notice will change also. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
CONTACTS, NOTICES & REVISIONS
Amazon.com, Inc. and certain of its controlled US affiliates (together, the Amazon Group Companies, or "We") participate in the EU-US and Swiss-US Privacy Shield Frameworks regarding the collection, use, and retention of personal information from European Union member countries and Switzerland, respectively. We have certified with the Department of Commerce that we adhere to the Privacy Shield Principles. To learn more about the Privacy Shield Principles, see here.
If you have any inquiries or complaints about our handling of your personal data under Privacy Shield, or about our privacy practices generally, please contact us at: firstname.lastname@example.org. We will respond to your inquiry promptly. If we are unable to satisfactorily resolve any complaint relating to the Privacy Shield, or if we fail to acknowledge your complaint in a timely fashion, you can submit your complaint to TRUSTe, which provides an independent third-party dispute resolution service based in the United States. TRUSTe has committed to respond to complaints and to provide appropriate recourse at no cost to you. To learn more about TRUSTe's dispute resolution services or to refer a complaint to TRUSTe, visit here. If neither Amazon nor TRUSTe resolves your complaint, you may pursue binding arbitration through the Privacy Shield Panel. To learn more about the Privacy Shield Panel, see here.
As explained we sometimes provide personal information to third parties to perform services on our behalf. If we transfer personal information received under the Privacy Shield to a third party, the third party's access, use, and disclosure of the personal data must also be in compliance with our Privacy Shield obligations, and we will remain liable under the Privacy Shield for any failure to do so by the third party unless we prove we are not responsible for the event giving rise to the damage.
You can review our Privacy Shield registration here. The Amazon Group Companies are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). We may be required to disclose personal information that we handle under the Privacy Shield in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
AMAZON GROUP COMPANIES
As of October 20, 2017, the following entities are included in Amazon.com, Inc.'s Privacy Shield Certification:
Amazon.com Services, Inc.
Amazon Media Group LLC
Amazon Web Services, Inc.
Amazon Corporate LLC
Amazon Digital Services LLC
Amazon Services LLC