Frequently Asked Questions
What are the requirements to work with Amazon?
You must have a valid EU Transport License (O-License in the UK), VAT number and meet minimum insurance requirements.
What are the minimum insurance requirements?
Your insurance must meet the following requirements:
France
- Assurance CMR / marchandises – un minimum de 100,000 € par sinistre aux marchandises confiées pour les transports nationaux et internationaux : 8,33 SDR/kg
- Assurance flotte ou carte(s) verte(s), en fonction du nombre de véhicules avec une couverture d’au moins 1 220 000.
- Licence Transport – licence communautaire
Italia
- Assicurazione CMR / vettoriale in vigore con copertura minima di €36.000 per trasporti nazionali e di €100.000 (8,33 SDR/kg) internazionali. Anche ammessa sessione/clausola “Per Conto di Amazon”.
- Responsabilità Civile Autoveicoli (RCA): assicurazione di uno o più mezzi con copertura minima di 1.220.000EUR per danni materiali e 6.070.000EUR per lesione personale(a seconda del numero dei veicoli). Accettate anche carte verdi dei singoli mezzi.
España
- Póliza entera de seguro de mercancías o un certificado con una cobertura mínima de 100.000 EUR (8.33 SDR/kg) para transporte nacional y internacional.
- Seguro de flota o de un vehículo en validez o la carta verde actual de un camión. Con cobertura de 15.000.000EUR por daños a la propiedad.
- Licencia europea de transporte o tarjeta nacional.
Deutschland
- Frachtführerhaftungsversicherung für den internationalen Verkehr/CMR-Versicherung: min. 8.33 SZR/kg für internationale Transporte und 600.000€ für nationale Transporte
- Eine Kopie einer Grünen Karte - KFZ Versicherungsschutz für Sachschäden: 1 220 000 EUR
- Eine Kopie einer Grünen Karte - KFZ Versicherungsschutz für Personenschäden: 7 500 000 EUR
Austria
- Frachtführerhaftungsversicherung für den internationalen Verkehr/CMR-Versicherung: min. 8.33 SZR/kg für internationale Transporte und 100.000€ für nationale Transporte
- Eine Kopie einer Grünen Karte - KFZ Versicherungsschutz für Sachschäden: 1.300.000 EUR
- Eine Kopie einer Grünen Karte - KFZ Versicherungsschutz für Personenschäden: 6.300.000 EUR
Polska
- Ubezpieczenie Odpowiedzialności Cywilnej Przewoźnika Drogowego w ruchu międzynarodowym: 100 000 euro lub 8.33 SDR/kg.
- Zielona Karta jako dowód ubezpieczenia pojazdu: 1 050 000 EUR szkody na mieniu / 5 210 000 EUR szkody na osobie
- Licencja dotycząca międzynarodowego zarobkowego przewozu drogowego rzeczy
Belgium, Bulgaria, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Luxemburg, Netherlands, Slovakia, Slovenia
- Vehicle insurance: insurance of the company’s fleet with the min. amount insured 1 000 000 euro or one Green Card;
- Cargo Legal Liability/Goods insurance/CMR with the min. amount insured 100 000 euro;
- Operating License Certificate: European Union License.
How long before can I start moving loads?
Once you sign-up, we will be in touch within 2 - 4 business days with next steps. If you meet our requirements, we will invite you to onboard with us. You can start moving loads as soon as you your submitted documents are approved by us.
Will I be able to access Amazon’s spot capacity?
Yes, our Load Board will show the spot loads that are available for instant booking. You can filter the available loads to match your needs, check the details of each load and book them at a market-competitive price.
What type of equipment does Amazon work with?
We work with standard 13.6m box and curtain-sided trailers. We also provide opportunities to work with other equipment types such as 7.5T trucks, tractor units and different Alternative Fuel Vehicles (AFVs).
In which areas does Amazon operate?
We have a fast-growing and highly dense network across all of the major countries in the UK and continental Europe. The main countries where we operate are Germany, United Kingdom, Poland, Czech Republic, Spain, France, Italy, Belgium, Netherlands and Luxembourg.
Who should I contact if I have any issues?
We offer 24/7 support with a case management system to resolve all your issues swiftly and efficiently. Depending on where you are, you can contact our freephone number (provide the list of our numbers for ROC).
What are the service level expectations?
Meeting customer promises is Amazon’s priority and we expect the highest levels of on-time delivery performance.
How can I track my performance?
Relay includes a performance scorecard for you to monitor and control your performance.
When will I get paid for completed work?
On-time payments will be released as per industry standard payment terms. Depending on the type of contract that you sign with us, this can be 30 or 60 days from the delivery of goods.
How do I submit an invoice for a load?
Invoices are created automatically by the Relay tool. You can approve or dispute the invoice directly on Relay.
How to qualify for Value-Added Services benefits?
If you have signed up as a carrier in Relay with Amazon, you qualify for these benefits.
What discounts will carriers have access to?
The programme includes access to exclusively negotiated discounts on fuel across Europe with Shell, cashback on tyres with Goodyear, and more. To get more details, please visit the Value Added Services (VAS) page.
Do carriers have to sign up for Value Added Services (VAS) in order to deliver for Amazon?
No. Carriers are free to procure vehicles and other business assets from any source of their choosing. On the other hand, Amazon encourages you to take advantage of the Value-Added Services to improve your margins. In either case, the carrier should meet Amazon’s operational requirements mentioned in their carrier agreement.
